OSL Dental – Dental Supplies, Materials & Equipment Online

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Your Privacy Matters

This Privacy Policy explains how OSL Dental Pvt. Ltd. collects, uses, stores, and protects your personal and professional information when you use our platform. We comply with the Digital Personal Data Protection Act, 2023 (India).

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1. Information We Collect

Data Category	Examples	Purpose
Identity & Profile	Name, designation, dental registration no.	Account creation & verification
Contact Details	Email, phone, clinic address	Order delivery & communication
Financial Data	GST number, payment method (tokenised)	Invoicing & transactions
Order History	Products ordered, quantities, frequency	Order management & recommendations
Device & Usage	IP address, browser, pages visited	Security & platform improvement
Communications	Support chats, emails, call logs	Query resolution & quality assurance

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2. How We Use Your Data

To process and deliver your orders and provide accurate GST invoices.
To personalise your experience — product recommendations, reorder reminders, and relevant promotions.
To communicate order updates, account alerts, and occasional newsletters (with your consent).
To detect fraud, prevent abuse, and maintain platform security.
To improve our services through aggregated, anonymised usage analytics.
To comply with legal and regulatory obligations under Indian law.

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3. Data Sharing & Disclosure

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We Do Not Sell Your Data

OSL Dental does not sell, rent, or trade your personal information to third parties for their commercial use.

We may share your data with trusted third parties only as necessary:

Logistics partners (Delhivery, BlueDart, etc.) — name, address, and phone for order delivery.
Payment gateways (Razorpay, PayU) — payment details processed in their PCI-DSS compliant environment.
Cloud infrastructure (AWS India region) — for secure data hosting.
Government/regulatory authorities — when legally required under court order or applicable law.

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4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order and transaction data is retained for 7 years as required by Indian GST law. You may request deletion of non-legally-required data at any time.

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5. Your Rights

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Right to Access

Request a copy of all personal data we hold about you.

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Right to Correct

Update or correct inaccurate information in your account.

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Right to Erase

Request deletion of your data (subject to legal obligations).

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Right to Portability

Receive your data in a structured, machine-readable format.

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Right to Object

Opt out of marketing communications at any time.

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Right to Consent

Withdraw consent for optional data processing at any time.

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Exercise Your Rights

Email our Data Protection Officer at privacy@osldental.com. Requests are acknowledged within 72 hours and fulfilled within 30 days.

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6. Cookies & Tracking

We use essential cookies (for login sessions and cart persistence) and analytical cookies (Google Analytics, Hotjar) to understand platform usage. You can manage cookie preferences through your browser settings or our cookie consent banner.

Essential Cookies — Cannot be disabled; required for core platform functionality.
Analytics Cookies — Opt-out available. Used for aggregated usage statistics only.
Marketing Cookies — Only placed with your explicit consent.

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7. Data Security

We implement industry-standard security measures including 256-bit SSL/TLS encryption, multi-factor authentication, regular security audits, and access controls. Payment card data is never stored on our servers — all transactions are processed through PCI-DSS compliant payment gateways.

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8. Contact & Grievance Officer

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Data Protection Officer

Ms. Priya Nair · privacy@osldental.com
OSL Dental Pvt. Ltd., Floor No. 3, Building No. B-113, Block-B, Rewari Line, Mayapuri Industrial Area Phase 1, New Delhi, Delhi 110064
Grievances addressed within 30 days as per DPDP Act 2023.