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Your Privacy Matters
This Privacy Policy explains how DentalKart Pro Pvt. Ltd. collects, uses, stores, and protects your personal and professional information when you use our platform. We comply with the Digital Personal Data Protection Act, 2023 (India).
| Data Category | Examples | Purpose |
|---|
| Identity & Profile | Name, designation, dental registration no. | Account creation & verification |
| Contact Details | Email, phone, clinic address | Order delivery & communication |
| Financial Data | GST number, payment method (tokenised) | Invoicing & transactions |
| Order History | Products ordered, quantities, frequency | Order management & recommendations |
| Device & Usage | IP address, browser, pages visited | Security & platform improvement |
| Communications | Support chats, emails, call logs | Query resolution & quality assurance |
- To process and deliver your orders and provide accurate GST invoices.
- To personalise your experience — product recommendations, reorder reminders, and relevant promotions.
- To communicate order updates, account alerts, and occasional newsletters (with your consent).
- To detect fraud, prevent abuse, and maintain platform security.
- To improve our services through aggregated, anonymised usage analytics.
- To comply with legal and regulatory obligations under Indian law.
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We Do Not Sell Your Data
DentalKart Pro does not sell, rent, or trade your personal information to third parties for their commercial use.
We may share your data with trusted third parties only as necessary:
- Logistics partners (Delhivery, BlueDart, etc.) — name, address, and phone for order delivery.
- Payment gateways (Razorpay, PayU) — payment details processed in their PCI-DSS compliant environment.
- Cloud infrastructure (AWS India region) — for secure data hosting.
- Government/regulatory authorities — when legally required under court order or applicable law.
We retain your personal data for as long as your account is active or as needed to provide services. Order and transaction data is retained for 7 years as required by Indian GST law. You may request deletion of non-legally-required data at any time.
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Right to Access
Request a copy of all personal data we hold about you.
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Right to Correct
Update or correct inaccurate information in your account.
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Right to Erase
Request deletion of your data (subject to legal obligations).
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Right to Portability
Receive your data in a structured, machine-readable format.
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Right to Object
Opt out of marketing communications at any time.
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Right to Consent
Withdraw consent for optional data processing at any time.
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Exercise Your Rights
Email our Data Protection Officer at privacy@dentalkartpro.in. Requests are acknowledged within 72 hours and fulfilled within 30 days.
We use essential cookies (for login sessions and cart persistence) and analytical cookies (Google Analytics, Hotjar) to understand platform usage. You can manage cookie preferences through your browser settings or our cookie consent banner.
- Essential Cookies — Cannot be disabled; required for core platform functionality.
- Analytics Cookies — Opt-out available. Used for aggregated usage statistics only.
- Marketing Cookies — Only placed with your explicit consent.
We implement industry-standard security measures including 256-bit SSL/TLS encryption, multi-factor authentication, regular security audits, and access controls. Payment card data is never stored on our servers — all transactions are processed through PCI-DSS compliant payment gateways.
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Data Protection Officer
Ms. Priya Nair · privacy@dentalkartpro.in
DentalKart Pro Pvt. Ltd., 12th Floor, Prestige Tech Park, Bengaluru – 560103
Grievances addressed within 30 days as per DPDP Act 2023.
