Return Policy

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7-Day Return Window

All eligible products can be returned within 7 days of delivery. Free return pickup is arranged for orders above ₹999. Below that, a nominal ₹99 reverse logistics fee applies.

✅

Eligible for Return

Condition	Return Accepted	Notes
Sealed / Unopened product	✅ Yes	Must be in original manufacturer packaging
Wrong item delivered	✅ Yes	Free pickup + refund or replacement
Damaged in transit	✅ Yes	Report within 48 hrs with photos
Expired product delivered	✅ Yes	Full refund + free pickup
Opened sterile product	❌ No	Hygiene regulations apply
Used / partially consumed	❌ No	Cannot be restocked or resold
Missing original packaging	⚠️ Partial	Up to 20% restocking deduction
Change of mind (sealed)	✅ Yes	Within 7 days, ₹99 return fee may apply

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Non-Returnable Categories

Due to dental hygiene regulations and product safety standards, the following cannot be returned under any circumstances:

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Needles & Syringes

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Opened Impression Materials

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Opened Bonding Agents / Adhesives

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Opened Anaesthetic Cartridges

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Disposables (Gloves, Masks, Bibs)

❄️

Cold-chain / Temp-sensitive (opened)

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Custom / Special-indent Orders

🏷️

Final Sale / Clearance Items

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How to Initiate a Return

Step 1

Go to My Orders, select your order, and click 'Return Item'. Choose the reason and upload photos if the item is damaged.

Step 2

Approval (within 24 hrs)

Our team reviews your request. You'll receive an email/SMS with approval or follow-up questions.

Step 3

Schedule Pickup

Once approved, schedule a free pickup slot (metro cities) or drop it at the nearest courier partner.

Step 4

Quality Check

Returned items undergo a quick inspection at our warehouse within 2 business days of receipt.

Step 5

Refund or Replacement

Post QC, choose between a full refund or a replacement shipment dispatched same day.

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Return Packaging Guidelines

Pack items securely in the original manufacturer packaging. Use bubble wrap for fragile items.
Include a printed copy of your Return ID (sent via email after approval) inside the package.
Do not write or affix labels directly on product packaging — use outer packaging only.
For equipment (handpieces, curing lights), include all accessories originally shipped with the product.
Items returned without proper packaging that arrive damaged will not be eligible for full refund.

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Exchange Policy

Instead of a refund, you can opt for an exchange for a product of equal or higher value. Exchanges are processed the same day the returned item passes quality inspection at our warehouse. For higher-value exchanges, the difference is invoiced separately.

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Exchange Benefit

Opting for an exchange instead of a refund earns you OSL Dental Credits worth 5% of the order value — redeemable on your next purchase.